Right of withdrawal

The consumer has the right of withdrawal according to the following terms, provided that the consumer is a natural person who concludes a legal transaction for personal purposes and that this act cannot be attributed to his commercial or independent professional activity:

You have the right to withdraw from this contract without giving any reason within fourteen days.

The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, has taken physical possession of the last good.

To exercise this right of withdrawal, please contact us at our address (Physical address: Global Diffusion Limited, RM 1301, 13/F., Prosper Commercial Building, 9 Yin Chong Street, Mongkok, Kowloon, Hong Kong, Tel: +33 48912554, Email: support@todeco.com) and submit your request (preferably by email).

In order to meet the withdrawal period, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

In the event of withdrawal from this contract by you, once the product has been returned, we will refund the full amount of the order (with the exception of the additional costs related to a delivery method other than standard delivery) within a maximum of 5 working days following receipt of the returned package in our warehouse. We will make the refund using the same means of payment as you used for the initial transaction, unless you expressly agree otherwise; in any event, this refund will not incur any costs for you. We may withhold the refund until we have received the goods back or until you have provided proof of shipment of the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw from this contract to us. This deadline is deemed to have been met if you return the goods before the expiry of the period of fourteen days.

You will be responsible for the shipping costs for returning products. Given the size of the products, they cannot be sent by post. You must send them to us via a special carrier. These costs generally amount to a maximum of approximately 70 euros.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and proper functioning of the goods.

General remarks

Please avoid any damage to and contamination of the goods. We kindly ask you to return the goods to us in their original packaging, if possible, as well as all possible accessories and all packaging components. Please use protective overpackaging if necessary. If you no longer have the original packaging, please choose suitable packaging to ensure sufficient protection against transport damage. Please note that the above general remarks are not conditional for exercising the right of withdrawal.